Patients Guide

Request an Appointment
To request an appointment with a UB Physciain, call the physician's office or department directly during normal business hours. Please use the phone number provided in the physician's profile.
If this is an emergency, call 911 or go to your local emergency room.

Before Your Appointment:

• Confirm that the provider you will be seeing is a participating rovider in your plan
• Confirm that any service you will be receiving is covered undermyour plan and obtain any prior authorization if required.
• Obtain any necessary referral authorization from your primary care physician before seeing a specialist.
• Be prepared to pay your co-payment at the time of service.

What to bring to your appointment:

• Important medical information such as medical records, or tests results (X-rays, or laboratory tests)
• List of any medications and their dosages that you may be taking (including over-the-counter medicines)
• List of any known food or drug allergies
• Your insurance information and card (i.e., HMO, Medicare, Medicaid)
• Name of your referring physician and any required authorization or referral forms
• Personal Identification ( driver's licence, social Security Number)
• Financial resources to cover your co-payment or balance due at the time of service